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short timer’s disease

Not long ago, I was meeting with a VP of sales who is in our management coaching program. He and I were talking about a salesperson who once seemed promising but who was no longer working at the company. I thought back on when we’d hired that salesperson. He looked...

What’s your routine?

I’d like to share another real-life situation with you. I met recently with someone in my sales coaching program whom I had not seen in more than 90 days. We spent the first part of the meeting talking about the previous year. He’s been in sales for about three years...

what do hugs, kisses & job satisfaction have in common?

To stop myself from daydreaming and to keep my focus on the church service, I like to sit in one of the front rows during mass. (This sitting in the front has become a battle of wills with my family, because they all like to sit in the back. Our sitting goals, really,...

Happy valentine’s day

With Valentine’s Day coming up on Friday, I thought I’d add a little fun and levity to this week’s blog. However, in an effort to help you do what you do better, we’re going to relate this celebratory day to a couple of the 7 F’s of True Success—namely Family (and...

groundhog day

Sunday was Groundhog Day, and guess what? Punxsutawney Phil saw his shadow, so according to folklore, we’re looking at six more weeks of winter. Let’s just hope there’s not another “Snowpocalypse” or “Birmingham Snow Jam” or whatever you want to call last week....

more on the new year do over

Last time, I blogged about how the new year is the closest thing we get in life to a “do over.” I discussed how our 7 F’s of True Success model is a simple, handy template for making the most of this do over and achieving success in and out of your office. It’s...

New Year: The Closest Thing We Get to a ‘Do Over’

I’ll be the first to say that in real life, regarding important things, “do overs” are few and very far between—if at all. Usually, there’s not a second chance to get something right. You either get it right, partially right or wrong on your first and only try. But...

Two Salespeople, Two Very Different Endings

As I reflect on this year, I think about the successes and challenges I’ve faced during the past twelve months. I’m sure many of you will do this, too. With me, I think not only about my own triumphs and trials, but also about the degree of coaching successes I’ve had...

Bobby Flay, a good bagel & happy customers (part 2)

Last time, I told you about a recent experience I had at a local bakery when my simple order went all wrong. I wanted a wheat bagel toasted and served on a plate with a bit of butter on the side. What I got was a toasted wheat bagel, smeared with cream cheese and...

giving thanks at thanksgiving

I work at living my life in a thankful frame of mind. I’m thankful for all of you who have helped our business grow this year and in years past. And this week—this Thanksgiving week—seems like the perfect time to tell you that. Like many folks, I also consider...