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groundhog day

Sunday was Groundhog Day, and guess what? Punxsutawney Phil saw his shadow, so according to folklore, we’re looking at six more weeks of winter. Let’s just hope there’s not another “Snowpocalypse” or “Birmingham Snow Jam” or whatever you want to call last week....

more on the new year do over

Last time, I blogged about how the new year is the closest thing we get in life to a “do over.” I discussed how our 7 F’s of True Success model is a simple, handy template for making the most of this do over and achieving success in and out of your office. It’s...

New Year: The Closest Thing We Get to a ‘Do Over’

I’ll be the first to say that in real life, regarding important things, “do overs” are few and very far between—if at all. Usually, there’s not a second chance to get something right. You either get it right, partially right or wrong on your first and only try. But...

Two Salespeople, Two Very Different Endings

As I reflect on this year, I think about the successes and challenges I’ve faced during the past twelve months. I’m sure many of you will do this, too. With me, I think not only about my own triumphs and trials, but also about the degree of coaching successes I’ve had...

Bobby Flay, a good bagel & happy customers (part 2)

Last time, I told you about a recent experience I had at a local bakery when my simple order went all wrong. I wanted a wheat bagel toasted and served on a plate with a bit of butter on the side. What I got was a toasted wheat bagel, smeared with cream cheese and...

giving thanks at thanksgiving

I work at living my life in a thankful frame of mind. I’m thankful for all of you who have helped our business grow this year and in years past. And this week—this Thanksgiving week—seems like the perfect time to tell you that. Like many folks, I also consider...

bobby flay, a good bagel & happy customers (part 1)

Recently, I stopped in at a local bakery to get a bagel. I asked the young woman behind the counter for a toasted wheat bagel served on a plate with a pat of butter on the side. Nothing complicated. Then I went to the register to pay for my bagel while it was being...

buckets and dippers

A while back, while working with a company during their annual conference, the topic of “motivation” came up over dinner. It was a lively discussion with lots of opinions. The question — Can you truly motivate someone? — has been thrown around for, I’m sure, hundreds...

scare up some fun

Today is Halloween! How are you going to dress up? Notice I didn’t ask if you’re going to dress up. That’s because I’m seriously suggesting that you do. Today is a perfect day to get away from life’s swarm and have a little fun—or maybe a lotta fun. Halloween is less...

Sales Tips All Wrapped Up

Years ago, I wrote about our (then) 8-year-old son’s efforts to sell wrapping paper for a school fundraiser. If you have kids (or even simply know some), you’re probably familiar with the fundraising season and its many offers of candy, gift-wrap, popcorn, cookie...