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buying a pair of boots

Recently, one of my good friends asked me to meet him at Mark’s Outdoor Sports for the store’s big sale. My friend wanted to buy some hunting boots, and I thought it would be a good excuse to shop for some fishing stuff. Mark’s Outdoor Sports is legendary. People come...

waite phillips’s rules for business

This summer, I went on a 12-day backpacking trip with my 15-year-old son at Philmont Scout Ranch in New Mexico. Even people not involved with Boy Scouts of America have heard of this famous camp. Philmont is legendary in the Scouting world with both boys and adults...

rafting safety

This summer, while vacationing in the North Carolina mountains, my wife and I decided to go on a rafting trip down the Nantahala River with two of our children. Each year we do something like this—rafting, tubing, canoeing, etc.—on a different river, usually in...

a 20-year client fired us today

Some of you might remember the United Airlines commercial where the company president gathers his staff in a conference room to tell them:  “I got a phone call this morning from one of our oldest customers. … After 20 years, he fired us. Said he didn’t know us...

i don’t give a #$?@X#% …

Every once in a while I hear a story about a sales situation that just blows me away. This is one of those stories. It could happen to anybody, and here’s how it goes. I met with one of my sales rainmakers recently, and he started telling me about one of his new...

advice….who needs it?

Let’s conclude our discussion about the art of giving advice. I started this series by sharing Jim Rohn’s quote, “Don’t mistake courtesy for consent.” Often, executives and managers give advice only to have the employee listen politely—and then ignore the advice...

unsolicited advice is often seen as criticism

Let’s continue our discussion on the art of giving advice and talk a little about getting advice, too. Last time, I advised you to follow Jim Rohn’s advice when offering advice: “Don’t mistake courtesy for consent.” I also suggested asking the follow-up questions:...

silence is golden, but it doesn’t mean I’ll do it

As a business coach, I’m paid for the advice I give people and, ultimately, the results they achieve because of that advice. I’ve always loved the coaching model because of this usually unspoken agreement—I only get to stay around if the person I coach makes progress....