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Getting Better Will Be Painful

I’m in the business of helping people do what they do better. Simply put: I’m in the people-development business at all levels of an organization. I’ve been fortunate to have coached executives, family-business leaders, professionals and salespeople who have achieved...

Reading the Tea Leaves

Losing customers is hard, and everyone who has been in business for a while has experienced this. The pain varies. Losing a customer who generates a small amount of revenue might simply be inconvenient. Losing a customer who represents 30%, 40% or 50% of your business...

New Website & Free Books

We’ll never stop helping you do what you do better. Part of that effort means keeping you informed about services and ideas that help you work smart and live well. So we recently put in an intense month of hard work on a newly updated Corsini Consulting Group, LLC,...

Serving Two Gods

Part of our business coaching service involves advising people on any number of things. Sometimes I have people who are not necessarily in my programs call and want to meet with me for some advice. Most of these people are friends or friends of friends or friends of...

Defining Success

We all recognize failure when we see it. Success sometimes is harder to spot. Years ago, when I worked for a technology company in Birmingham, I hired a seasoned salesperson who appeared to have a great track record of success. We were excited about getting him;...

Promises and Accountability

During one of my recent sales coaching sessions, a salesperson and I were reviewing his “homework.” This salesperson had made commitments to do a certain number of new business-related activities in order to advance the sales process with several new opportunities....

Institutional Knowledge

Recently, I scheduled a two-hour, lunchtime meeting with a company president and sales manager. I was meeting with the sales manager first, at 11, so I suggested having lunch brought in for the three of us. The company president, who was joining us at noon, said he...

The Edger Principle

I’ve always loved “yard work,” which is what we called lawn maintenance back when I was growing up in Macon, Georgia. I find much joy and satisfaction in the immediate gratification that comes from taking a yard that needs grooming and then, a mere few hours later,...

The Right Kind of Busy

In previous blogs, I’ve talked about how extremely busy people are today. We’ve discussed “the swarm” of the many different day-to-day tasks and simple to-dos in life both in and out of the office. That swarm makes achieving a balanced life challenging for any...

#1 Ingredient for Successful Relationships?

What would you say if someone asked you, “What’s the #1 ingredient for a successful relationship?” I’m talking about any type of relationship—marriage, parent-child, work, church, civic organization, Boy Scouts, baseball team, etc. In my opinion, and probably yours,...